FAQ
Read Our Frequent Asked Questions
Simply download the app from your preferred app store, tap on ‘Sign Up,’ and follow the instructions to create your account. You’ll need to provide some basic information to get started.
Yes, signing up and creating a profile on SkillConnect is free. We charge a small commission fee on completed transactions to support the platform.
Once you’ve signed up, you can complete your profile by adding details about your skills, experience, portfolio, and the services you offer. The more complete your profile, the easier it will be for clients to find and choose you.
Our matching algorithm considers the service category, location, ratings, and availability to suggest the best matches for clients. For creatives, job listings relevant to their skills and location will be highlighted.
Provide a detailed description of your project when posting a job. The more information you give, the better our algorithm can match you with qualified creatives.
We take your privacy seriously. Your personal data is used solely to improve your experience on the app and is never sold to third parties. For more details, please read our Privacy Policy.
Yes, our app allows you to chat directly with creatives to discuss project details and requirements before making a hiring decision.
There is no limit to the number of jobs you can accept on SkillConnect, but we encourage you to manage your workload to maintain high-quality standards and timely delivery.
All payments are made through our secure in-app payment system. Funds are held until the job is completed satisfactorily, ensuring that creatives are paid and clients are happy with the work.
We have a resolution center within the app. If there’s a dispute, both parties can open a case, and our team will work to resolve the issue fairly and quickly.
Once the job is marked as completed and the client is satisfied, the payment will be released to your SkillConnect wallet, from which you can withdraw to your local bank account.
Currently, SkillConnect is designed for users within Nigeria. We’re working on expanding to other regions, so stay tuned for updates!
We encourage clients to review creatives’ profiles, which include ratings and reviews from past clients, to ensure they are hiring someone with a good track record.
Ratings and reviews are submitted by other users of the app who have completed transactions with the creative, ensuring that they are based on real experiences.
SkillConnect hosts a wide range of creative services including photography, fashion design, graphic design, web development, event planning, and more.
After a job is completed, you’ll be prompted to rate and review your experience. This helps maintain the quality and trustworthiness of our community.
If a creative fails to meet the agreed-upon terms, please use our dispute resolution center to report the issue and we will assist you in resolving the matter.
If you need to deactivate your account for any reason, you can do so in the app settings. If you require assistance, please contact our support team.
We regularly update the app to introduce new features, improve existing services, and ensure a great user experience. We recommend keeping your app updated to the latest version.
If you've accidentally marked a job as complete, please contact our support team promptly through the app. We'll work with you and the client to rectify the situation and ensure the job is completed to satisfaction. It's important to act quickly to maintain trust and ensure a fair resolution for all parties involved.
Yes, make sure to fill out every section of your profile, upload a professional photo, showcase your best work, and collect positive reviews from clients.
Anything Else?
Got More Questions? We’ve Got Answers.
Should your inquiries stretch beyond, we’re here to assist. Reach out to us at support@myskillconnect.com for any additional questions or personalized support. Your journey of connection and creativity is just an email away.
Should your inquiries stretch beyond, we’re here to assist. Reach out to us at support@myskillconnect.com for any additional questions or personalized support. Your journey of connection and creativity is just an email away.
